Shipping Info

Please read before placing your order. Once your order has been placed, we will assume that you have read and understood the following information regarding our pick-up and shipping system.

All orders are dispatched from Perimeter HQ, Melbourne, Australia.

PICK-UP

We offer a free pick-up option for any local online sales. Collection is available during our store hours of 11am – 6pm, Tuesday to Friday, and 11am – 5pm Saturday. Customers will be sent a notification when their order is ready for collection. 

DOMESTIC SHIPPING

  • All domestic orders are shipped at a flat rate of $10 via Australia Post Receipted Delivery, in which a signature is required upon delivery and the item can be tracked.
  • Express Post via Australia Post is also available at a flat rate of $15.
  • Perimeter will send tracking details (via Australia Post eParcel) to the customer’s supplied email address. Tracking the package is the customer’s responsibility, and it is also the customer’s responsibility to ensure that their supplied email address and other contact details are up-to-date.
  • Perimeter uses heavy-duty bubblewrap and sturdy cardboard book mailers to package orders. Perimeter cannot take responsibility for any lost, stolen or damaged parcels.
  • In the event a parcel is returned to us, due to incorrect shipping details being provided or not being claimed from the post office, we will notify the customer via email and arrange an invoice for another shipment. As Perimeter bears the cost of parcels being returned, we cannot offer free shipping if an order needs to be re-shipped, and we cannot hold unclaimed orders indefinitely.

INTERNATIONAL SHIPPING

  • International orders are shipped via Australia Post International Standard mail. This service is traceable via Australia Post and the relevant international partner, and requires a signature on delivery.
  • Perimeter will send tracking details (via Australia Post eParcel) to the customer’s supplied email address. We recommend copying and pasting this tracking number into the customer's local postal service (Royal Mail, USPS, Poste Italiane, etc.) for more detailed tracking information once the parcel has left Australia. Please contact us at hello@perimeterbooks.com if you need assistance finding the relevant postal service partner.
  • Tracking the package is the customer’s responsibility, and it is also the customer’s responsibility to ensure that their supplied email address and other contact details are up-to-date.
  • If an express or courier option is required, please notify us prior to purchase so we can arrange a quote.
  • Perimeter uses heavy-duty bubblewrap and sturdy cardboard book mailers to package orders.
  • Perimeter cannot take responsibility for any lost, stolen or damaged parcels. In the event a parcel is returned to us, due to incorrect shipping details being provided or not being claimed from the post office, we will notify the customer via email and arrange an invoice for another shipment.
  • As Perimeter bears the cost of parcels being returned, we cannot offer free shipping if an order needs to be re-shipped, and we cannot hold unclaimed orders indefinitely.

CUSTOMS FEES AND INFORMATION

  • Perimeter ships all over the world, and in each country / region there are different rules, procedures, and customs fees that apply to imported goods within each of these countries / regions. Perimeter has no control or influence over these procedures.
  • Perimeter cannot advise on costs associated with individual orders, and this is the responsibility of the customer to investigate with their local postal provider.
  • Perimeter is not responsible for any restrictions on importing goods (printed matter, media etc.) into the customer's region / country, and the customer is responsible for checking any rules and regulations regarding importing books into their region ahead of placing the order.
  • Perimeter is not responsible for any extra customs charges that individual countries may apply.

We make a concerted effort to keep the shipping fees as low as possible, which often means shipping at a loss in order to continue to deliver books to an international audience.